Shipping policy

At Paws of Peace, we are committed to delivering quality pet products safely and reliably to customers in India and around the world. Because we work with trusted fulfillment and supplier partners, shipping times can vary depending on the product, destination, and fulfillment location.

1. Free Shipping

We offer FREE SHIPPING on orders over $69.

Orders below $69 may have shipping charges calculated and displayed at checkout based on the destination, product, and shipping method available.

2. Order Processing

  • Orders are generally processed within 1–3 business days after payment is successfully received.
  • Orders placed on weekends or public holidays may begin processing on the next business day.
  • During sales, holidays, or periods of high demand, processing may take slightly longer.
  • You will receive shipping information and tracking details when available.

3. Shipping Within India 🇮🇳

For customers in India:

  • Standard delivery typically takes approximately 5–12 business days after processing.
  • Delivery times can vary depending on your location, courier service, weather, and other circumstances.
  • Remote areas may require additional delivery time.

4. International Shipping 🌎

We ship to customers in selected international destinations, including countries such as:

  • 🇺🇸 United States
  • 🇨🇦 Canada
  • 🇬🇧 United Kingdom
  • 🇦🇺 Australia
  • 🇳🇿 New Zealand
  • 🇪🇺 Selected European countries
  • 🌎 Other eligible destinations

International delivery typically takes approximately 7–20 business days after processing.

Delivery times are estimates and are not guaranteed. Some destinations may take longer due to customs clearance, local courier delays, holidays, weather, or other circumstances beyond our control.

5. Tracking Your Order

Once your order has been shipped, you may receive a tracking number by email.

Tracking information may take some time to become active after the package is handed to the carrier.

If tracking does not immediately show movement, please allow a few business days for the carrier's system to update.

6. Customs, Duties & Taxes

For international orders, your package may be subject to:

  • Customs duties
  • Import taxes
  • VAT/GST
  • Brokerage or handling fees
  • Other charges imposed by your destination country

These charges are the responsibility of the customer unless otherwise stated at checkout.

Paws of Peace does not control customs policies or fees imposed by individual countries.

7. Shipping Delays

While we work with our shipping partners to provide reliable delivery, delays can occasionally occur because of:

  • Customs clearance
  • Severe weather
  • Public holidays
  • High order volumes
  • Carrier delays
  • Incorrect or incomplete delivery information
  • Events outside our control

We appreciate your patience and understanding if your order takes longer than the estimated delivery timeframe.

8. Incorrect Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if you request the order to be shipped again.

Please contact us as soon as possible if you notice an error in your shipping information.

9. Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at:

📧 info@pawsofpeace.business

Please include your order number and, where applicable, photos of the damaged package/product.

We will work with the relevant shipping carrier or fulfillment partner to investigate the issue and determine the appropriate resolution.

10. Multiple Products in One Order

If you purchase multiple products, your items may occasionally be shipped in separate packages.

This can happen when products are fulfilled from different warehouses or locations.

Therefore, receiving one package before another does not necessarily mean that an item is missing from your order.

11. Delivery Estimates

The delivery times listed on our website are estimated timeframes, not guarantees.

Actual delivery time may vary based on your destination, product availability, fulfillment location, courier, customs processing, and other factors.

12. Contact Us

If you have questions about your order or shipping, please contact:

Paws of Peace Customer Support
📧 info@pawsofpeace.business

We're here to help and appreciate your trust, patience, and support.

🐾 Paws of Peace

Quality products for happy pets — delivered with care.