Shipping Policy

At Paws of Peace, we want to make shopping for your furry friends simple, convenient, and enjoyable. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

Orders are processed after payment has been successfully confirmed. Processing times may vary depending on product availability, order volume, and other factors.

Once your order has been processed and shipped, you may receive a shipping confirmation with tracking information when available.

2. Shipping Times

Delivery times depend on your shipping destination, the shipping method selected, and the availability of the products ordered.

Please note that estimated delivery times are not guaranteed. Delays may occur due to customs inspections, weather conditions, carrier disruptions, public holidays, or other circumstances beyond our control.

3. Shipping Costs

Applicable shipping fees will be displayed at checkout before you complete your purchase.

Any available shipping promotions will be communicated on our website or during checkout, subject to their stated terms.

4. Order Tracking

When tracking is available, we will provide tracking details after your order has been shipped. Please allow time for tracking information to become active in the carrier's system.

If you experience difficulties tracking your package, please contact our customer support team for assistance.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist, but changes cannot be guaranteed once an order has been processed or shipped.

6. Delayed or Missing Orders

Although we work to ensure a smooth delivery experience, shipping delays can occasionally occur.

If your order has not arrived within the estimated delivery window, please check your tracking information and contact us if you need further assistance.

7. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us promptly with your order number and supporting photographs where applicable. We will review the issue and explain the available resolution in accordance with our store policies and applicable law.

8. International Shipping

Shipping availability and delivery times may vary by destination. International orders may be subject to customs duties, import taxes, or other charges imposed by local authorities. Unless otherwise stated at checkout, customers are responsible for applicable charges.

9. Special Offer: Save 10% on Orders Over $70

At Paws of Peace, we love making pet shopping more rewarding!

Enjoy 10% OFF your order when your qualifying merchandise subtotal is over $70.

  • Minimum purchase: More than $70 in qualifying merchandise.

  • Discount: 10% off the qualifying order.

  • Eligible orders: Orders meeting the minimum purchase requirement, subject to any exclusions displayed on the store.

  • Shipping and taxes: Unless otherwise stated, shipping fees and taxes are not included when calculating the qualifying merchandise subtotal.

For example, if your qualifying merchandise subtotal is $80, you save $8, bringing the merchandise total to $72 before shipping and applicable taxes.

The discount applies according to the offer displayed at checkout. If a discount code is required, enter it during checkout to redeem the offer.

10. Contact Us

If you have questions about shipping, delivery, tracking, or our current promotions, please contact our customer support team through the contact details provided on our website.

Paws of Peace — Bringing more comfort, care, and happiness to every paw. 🐾